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MSJ logo MOVEMENT FOR SOCIAL JUSTICE VOTE MSJ
2026 LOCAL GOVERNMENT ELECTION JOIN YOUR WARD REPORT A COMMUNITY ISSUE GET INVOLVED

THE ACCOUNTABILITY TRACKER

Every report needs a receipt—and a next step.

MSJ Connect links the resident experience to a staff follow-up queue, a secure case timeline and a resident-confirmed outcome.

THE DOUBLE RECEIPT

Keep the official reference and the accountability reference.

A municipal reference records the matter with the relevant authority. An MSJ reference records the accountability and follow-up activity in MSJ Connect.

ReceiptWhat it confirms
Municipal referenceThe reference supplied by an official service channel, when available.
MSJ case referenceThe secure record used for the MSJ timeline, messages and follow-up dates.

FROM REPORT TO RESPONSE

A clear, auditable process.

  1. 01

    Report

    The resident records the issue, location, description and optional evidence.

  2. 02

    Reference

    MSJ Connect issues a unique case number and creates the accountability timeline.

  3. 03

    Assign and follow up

    Authorised staff see due and overdue work, record actions and schedule the next step.

  4. 04

    Report back

    Updates and messages are attached to the same secure case record.

  5. 05

    Confirm the outcome

    The resident can say whether the issue is fixed, partly fixed, not fixed or has returned.

IMPORTANT BOUNDARIES

Clear records. Honest expectations.

An MSJ reference is not a municipal reference. It confirms the report exists in MSJ Connect.

A follow-up date is an accountability reminder. It is not a promise that an authority will resolve the issue by that date.

Reporting is separate from membership. A service report never enrols a resident as an MSJ member or grants political-marketing consent.

Urgent emergencies need the appropriate authority. MSJ Connect does not replace emergency services.